At cottorex.com, we strive to provide our customers with high-quality female hygiene and sanitary products. We understand that sometimes issues may arise with your purchase, and we want to ensure a hassle-free experience when it comes to returns, refunds, and exchanges. Please read our policy below for detailed information.
1. Return Policy:
You may initiate a replacement or refund within 24 hours from the date of delivery only if the product is damaged. We encourage you to inspect your order promptly upon delivery to identify any damages. Beyond this timeframe, we regret to inform you that we cannot accept returns
2. Damaged Products:
If you receive a damaged product, please contact our customer support team immediately. To initiate a return, you will need to provide us with clear photographic or video evidence of the damaged product. Our team will assess the situation and guide you through the return process.
3. Non-Returnable and Non-Exchangeable Products:
Due to hygiene reasons and to ensure the safety and well-being of all our customers, we cannot accept returns or exchanges for products once they have been delivered. We strictly adhere to this policy to maintain the highest standards of hygiene and product integrity.
4. Refunds:
If your return request for a damaged product is approved, we will initiate a refund to your original method of payment. Please note that the refund process may take 5 to 7 business days to complete, depending on your bank. We appreciate your patience in this matter.
5. Incorrect or Incomplete Orders:
If you receive an incorrect or incomplete order, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive the correct products as soon as possible.
6. Cancelled Orders:
Once an order has been placed and confirmed, we do not accept cancellations. We advise you to review your order carefully before proceeding with the payment.
7. Customer Support:
Our dedicated customer support team is available to assist you with any queries or concerns regarding returns, refunds, or exchanges. Please reach out to us through our website's contact page or email us at care@cottorex.com or call us on 06532796928 for prompt assistance.
Please note that this policy is subject to our terms and conditions, which govern the overall use of our website.